Frequently Asked Questions
How do I book a ride in USA?
Booking a ride with us in Barcelona is simple. Use our website to enter your pickup and dropoff locations. Select your preferred vehicle type, confirm the details, and your ride will be scheduled. You can book instantly or in advance for your convenience.
What types of vehicles do you offer in USA?
We offer a diverse fleet in Barcelona to suit your needs, including standard sedans, spacious Mercedes Vito vans (up to 8 passengers), luxury Mercedes E-Class and Tesla options, and eco-friendly hybrid vehicles. You can choose the perfect vehicle during the booking process.
How do I pay for my ride?
We accept various payment methods including major credit and debit cards. Payment is securely processed via our website at the time of booking confirmation. Our pricing is transparent with no hidden fees.
How do I book an airport transfer to/from USA?
Booking an airport transfer is easy. Select ‘Airport Transfer’ as your service type during booking, enter ‘Barcelona El Prat Airport (BCN)’ as the pickup or dropoff point, and provide your flight details. Our driver will meet you at the terminal with a sign.
What if my flight is delayed?
No problem. Our airport transfer service monitors flight arrival times. If your flight is delayed, your driver will adjust the pickup time accordingly at no extra cost.
Are your drivers licensed and professional?
Yes, all our drivers in Barcelona are fully licensed, professionally trained, and knowledgeable about the city. They are selected for their reliability, courtesy, and safe driving record.
Can I book a ride for a specific time in the future?
Absolutely! You can schedule your ride for a specific date and time up to several weeks in advance using our booking system on the website.
What is your cancellation policy?
You can cancel your booking up to 24 hours before the scheduled pickup time without any charge. Cancellations made after this time may incur a fee. Details are provided in your booking confirmation.
Do you provide child car seats?
Yes, child car seats are available upon request during the booking process. Please specify the type of seat required (infant, toddler, booster) when making your reservation.
How do I contact customer support?
You can reach our customer support team via the contact form on our website or by email at inf@com. We are available Monday to Friday, 9am to 6pm.
Can I request special amenities or extras in my ride?
Yes, we offer extras such as bottled water, Wi-Fi, newspapers, or refreshments on request. Please mention your requirements during booking, and we will ensure they are ready for your journey.
Do you provide rides outside USA?
Yes, our services extend to nearby cities and regions including Sitges, Tarragona, Montserrat, and Costa Brava. Long-distance trips can be booked in advance for day trips or private tours.
Are your rides suitable for business travelers?
Absolutely. We specialize in corporate travel, airport pickups, and client transfers. Our luxury vehicles, punctual service, and professional drivers ensure a seamless and comfortable experience for business travelers.
What measures do you take for passenger safety and hygiene?
All our vehicles are thoroughly sanitized before and after each trip. Drivers follow strict safety protocols, including wearing masks if requested. Vehicles are regularly maintained to ensure your safety and comfort.
Can I modify my booking after it has been confirmed?
Yes, you can request changes to your booking such as pickup time or location, subject to availability. Modification requests should be made at least 24 hours before the scheduled pickup. Additional charges may apply.
Do you offer hourly or custom tours in Barcelona?
Yes, you can book our vehicles for hourly services or fully customized tours. Explore the city’s landmarks, museums, or nearby attractions with a professional driver at your pace.
Are your vehicles equipped for passengers with special needs?
Yes, we have vehicles adapted for passengers with mobility requirements. Please inform us during booking so we can provide the appropriate vehicle and assistance.
How far in advance should I book my ride?
We recommend booking at least 24 hours in advance for standard rides. For airport transfers, VIP services, or special vehicles, booking several days in advance is advised to guarantee availability.
Can I request a specific driver?
If you have previously traveled with us and would like the same driver, you may request them during booking. While we cannot guarantee availability, we do our best to accommodate repeat driver requests.
Is tipping expected or included?
Tipping is optional. Our drivers appreciate it if you feel the service deserves it, but it is never required. Any tips are at your discretion.